Business & Technology Consultancy
Connecting business, people and technology so organisations work better.
Every business has its complexities. I enjoy getting to the heart of them.
I am Sam, a Business & Technology Consultant. I work with organisations to understand how their operations, people and systems fit together, uncover opportunities for improvement, and turn business needs into solutions that work in practice.
Based in South East Queensland. Working with businesses across Australia and internationally.
How I work
A simple rhythm, scaled to the size of the problem.
Find the real problem
Look beyond the obvious to understand what is really getting in the way.
Right-sized solutions
Practical options that suit your team, budget and existing systems.
Bring it to life
Work with your people and technical teams to implement, test and refine.
Make it last
Support adoption, build capability and keep platforms reliable and useful.
My work sits where three things meet.
Most of the challenges I am asked to help with are not purely a business, people or technology problem. They live in the overlap.
Business
Objectives, challenges, requirements, opportunities and commercial considerations.
- Clarify what the business needs and what success looks like
- Turn needs into clear requirements
- Compare options and build the business case
People and Operations
Teams, stakeholders, workflows, processes and how work actually gets done.
- Understand how work really happens
- Map and improve how work flows
- Bring people along through change, with clear handovers
Technology
Business systems, SaaS platforms, integrations, automation, data and reporting.
- Evaluate and select the right solutions
- Implement, integrate and automate
- Turn data into reporting people can use
I connect business needs with technical possibilities, helping turn complex challenges into practical improvements.
Problems I help solve
You do not need to know the answer before we talk. Most conversations start with a frustration like one of these.
“Only a few people really know how this works.”
Business analysis and process mappingMapping how work really flows, capturing what lives in people’s heads, and making responsibilities and handovers clear.
“Too much of the business runs on spreadsheets and tools that don’t talk to each other.”
Process improvement, systems implementation and integrationDeciding what to keep, replace, connect or retire, then setting up platforms, migrating data, connecting systems and automating the repetitive steps.
“We are building or changing a system, but it doesn’t match how we operate.”
Requirements and system specificationTranslating operational needs into requirements and specifications developers can build from, then testing what is built against them.
“We are not sure which platform to choose, or whether we need a new one at all.”
Technology evaluation and selectionComparing options against real needs, assessing vendors and building the business case before money is spent.
“Which report has the right numbers?”
Data analytics and reportingChecking where data comes from and whether it can be trusted, then building the reporting people rely on to make decisions.
Why organisations work with me
Experience that connects
Over a career spanning more than 25 years, I have worked across operations, project delivery, technology, business analysis and data, bringing those experiences together to solve complex business challenges.
I translate in both directions
I am comfortable working between operational teams, leadership, vendors and developers, so what the business needs and what gets built stay aligned.
Not tied to one tool
I evaluate systems based on your business needs, not a preferred product, and learning unfamiliar platforms is part of the work. As a monday.com Partner, I can also bring specialist platform knowledge when monday.com is the right fit.
AI-assisted tools are an evolving part of how I work. I use them to investigate unfamiliar systems, analyse information and support development alongside technical teams – always with people, process and good judgement leading the way.
What that has looked like in practice
A few examples from work inside organisations. Details are kept general out of respect for the people and businesses involved.
You work with me, directly.
When you work with 031Insights, you work with me – not an account manager, and not a junior you get handed to. I work alongside your team, ask the questions that need asking, and stay involved until things actually work.
Right now I am supporting a digital services business with its business systems, workflows and operational challenges, and the practical opportunities to improve them.
The 031 in the name is the old dialling code for Durban, where I grew up. These days I am based in South East Queensland, and away from work you will usually find me outside with my horses.
Ways we can work together
- A focused projectA systems or process review, a workflow redesign, a reporting build or a platform rollout.
- Specialist project supportContract support on larger projects as a business analyst, systems analyst or implementation lead, working as part of your team.
- A second opinionAn independent view before you commit to a new platform, automation or custom build.
- CollaborationBusiness systems, process and reporting expertise for agencies, developers and other consultants.
Looking for contract or project support? View my resume
Not sure where to start? That is a perfectly good place to begin.
Whether you are untangling a problem or looking for experienced support on a project, tell me a little about what is going on. A first conversation costs nothing, comes with no obligation, and I won’t arrive with a platform to sell you.